Frequently Asked Question

Work offline in Gmail
Last Updated 3 years ago

When internet access is unavailable, you still can read, write, search, delete, and label email messages using Gmail offline. Later, when a connection is available, Gmail automatically updates and sends messages in your outbox and downloads updates from the server.

By default, Gmail stores the last 30 days of mail, including attachments. Spam and trash are not stored. To work offline in Gmail, you need the latest version of the Chrome browser, version 61 or later. Gmail web offline replaces the Gmail offline Chrome app.

Note: Gmail offline services only work when Gmail is open in a single tab in your browser.

Have users enable Gmail offline

Users who want to work offline need to enable Gmail offline individually in their Gmail settings.

  1. From your inbox, choose Settings and then Settings.
  2. Click the Offline tab.
  3. Check the Enable offline mail box.
  4. Under Security, select one of the following to indicate how to handle offline content when you sign out of your Google account. (If your administrator set the option to delete offline content for all users when they sign out of their accounts, this option is not available to individual users.)
    • Keep offline data on my computer. Data stored on your device will not be deleted when signing out of your Google account or when changing your password. To delete account data from your device disable offline mail and save changes.
    • Remove offline data from my computer. Data will need to be resynced to your computer when signing back into Google.com Mail. It may take a few hours to resync the mailbox.

      Note: If the G Suite admin has enabled the option to remove offline content when users sign out of their account, users don't have the option to change this in Gmail Settings.
  5. Click Save changes.

Open Gmail offline

You can open Gmail offline from Chrome in the following ways:

  • Create a bookmark for your inbox, and then use the bookmark to open Gmail when you're offline.
  • When you don't have an internet connection, open a Chrome browser window and type mail.google.com.

Set offline preferences

By default, Gmail offline stores the latest 30 days of email and attachments on your local device, and Chrome allows Gmail to use up to 7% of your available hard drive space for offline content. To reduce the amount of storage space your offline content uses, uncheck the Download attachments box in Sync settings or reduce the storage duration to 7 days.

  1. In Gmail, click Settings and then Settings.
  2. Click the Offline tab.
  3. Choose a value in Sync settings.
    Values are 7, 30, and 90 days.
  4. (Optional) Uncheck the Download attachments box.
  5. Click Save changes.

Troubleshoot common issues

Take note of common issues you might experience while working in Gmail offline.

Offline capabilities stop working

  • Gmail offline services only work when Gmail is open in one tab. Check your browser tabs and close any additional tabs running Gmail.

Gmail won’t open or quits unexpectedly

If Gmail won’t load or stops working, try clearing your browsing history:

  1. From your Chrome browser, choose More tools and then Clear Browsing Data.
  2. Check the Browsing history box and click Clear Data.

Gmail offline is out of storage space

If your mail contains a large number of attachments, uncheck the Download attachments box in Sync settings and reduce the storage duration to 7 days (see steps 1 through 5 above).


Original Documentation Provided: https://support.google.com/a/answer/7684186?hl=en&ref_topic=2705493

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